Returns & Exchanges

You've got 45 Days

That's 50% longer than the 30 day window most brands offer, because deciding whether something is truly yours shouldn't come with a countdown clock.

How to start a return or exchange

Email support@theundun.com with your order number and let us know whether you'd like a return or an exchange. We will get back to you within 1 to 2 business days with next steps and a prepaid shipping label for your carrier of choice.

When you email us, please include the following so we can get things moving right away:

• First Name
• Last Name
• Phone Number
• Email Address
• Preferred Carrier (FedEx, USPS, or UPS)

Refunds go back to your original payment method, or if you prefer, we're happy to issue store credit instead. Either way, we'll process it within 5 to 7 business days of your return reaching us. Depending on your bank or card provider, it may take a few extra days to appear on your statement.

A couple of things to note

• Unworn and unwashed items, in their original condition, with all original tags still attached are eligible for returns.
• No return fees, no exchange fees. We cover standard shipping in both directions, because charging you to find the right fit would be a little ridiculous.
• Original shipping is non-refundable.
• Final sale items are final.

Exchanges

Want to try a different size or color? Just let us know when you email and include the following:

• Style (Classic or Crop)
• Support Level (Light or Medium Volume)
• Color (Black, Modern Navy, White, Mist Grey, Powder Pink, or Matcha Green)
• Size (XXS, XS, S, M, L, XL, or XXL)

We will ship your new item to the same name and address using the same shipping method as your original order. If you need it shipped somewhere different, just include the new shipping details in your email:

• Ship to Name
• Ship to Address
• Ship to Phone Number
• Ship to Email Address
• Preferred Shipping Carrier (FedEx, USPS, or UPS, all ground economy)

Exchanges are available while inventory lasts. If the piece you want is sold out, we will help you find an alternative or issue a full refund. Your call.

Damaged?

If something shows up damaged, defective, or not what you ordered, don't ship it back just yet. Just send us a photo when you start your claim and we'll usually sort it out within minutes, often without you sending anything back at all. Our product is engineered to perform, and if a piece didn't hold up its end, that's on us to fix.

Fair Play

We're genuinely here for you. To keep this policy sustainable for everyone, we may limit or decline returns in case of excessive or abusive return activity. Even the most understanding breakup has its limits. If we ever need to look into your account, we'll reach out to you directly first.

Questions?

Email us any time at support@theundun.com or head to our Contact page. Yes, a human will sort it out!